Privacy policy

1. Who we are

• ISCOTRANS Middle East Marine Shipment Service LLC, Office 103/4, Khalifa B Complex, Ahmed Bin Hamed Al Hamed Street, Al Zahiyah, Abu Dhabi, P.O. Box 62839, United Arab Emirates. Trade licence CN-5390177.
• Privacy enquiries: info@iscotrans-me.ae. We are part of the ISCOTRANS group, headquartered in Genova, Italy (ISCOTRANS S.p.A.).

2. What data we collect

• Identity and contact data: name, company, role, work email, phone number.
• Enquiry and project data: origin, destination, cargo details, packing lists, dates, and any document you send us to prepare a quotation or execute a shipment.
• Technical data: IP address, browser type, pages visited and time of visit, collected through server logs and the cookies described in section 8.
• Correspondence: emails, messages and call notes exchanged with our team.

3. Why we use it and on what legal basis

• To reply to a quote request and prepare a transport plan, as a step before entering into a contract with you or your company.
• To perform a contract: planning, executing, documenting and invoicing a shipment.
• To comply with legal obligations in the UAE and in the countries of origin and destination, including customs, trade-licensing, sanctions and anti-money-laundering rules.
• For our legitimate interests: securing this website, improving our services, managing our client relationships and defending legal claims.
• With your consent, to send you commercial communications. You can withdraw consent at any time.

4. Who we share it with

• ISCOTRANS group companies, for project planning, engineering and administration.
• Carriers, port and terminal operators, trucking companies, customs brokers, surveyors, insurers and agents, to the extent needed to execute your shipment.
• IT and hosting providers that process data on our instructions under a written contract.
• Public authorities, customs and courts where the law requires it.
• We do not sell personal data.

5. International transfers

Project logistics is cross-border by nature. Your data may be transferred outside the UAE, in particular to Italy and other EU countries where the ISCOTRANS group operates, and to the countries of origin and destination of your cargo. We transfer data to countries that the UAE Data Office recognises as providing adequate protection, or otherwise under appropriate safeguards such as contractual clauses, or where the transfer is necessary to perform a contract with you, as permitted by Articles 22 and 23 of the PDPL.

6. How long we keep it

• Enquiries that do not lead to a contract: 24 months from our last exchange.
• Contract and shipment records: for the period required by UAE commercial and customs law, normally at least 5 years after the end of the shipment. [Confirm with counsel.]
• Marketing consents: until withdrawn.
• Server logs: 12 months.

7. Your rights

• Under the PDPL you may ask us to: access your data and obtain a copy; correct inaccurate data; erase data we no longer need; restrict or object to processing; receive your data in a structured, machine-readable format; and withdraw consent where processing is based on it.
• Write to info@iscotrans-me.ae. We reply within one month. If you are not satisfied with our answer, you may lodge a complaint with the UAE Data Office.

8. Cookies

This website uses only cookies that are strictly necessary for it to work, such as the language selection. [If analytics or marketing cookies are added, list them here and ask for consent before they are set.]

9. Security

We apply technical and organisational measures appropriate to the risk, including access control, encryption in transit and regular back-ups. Access to project data is limited to the people working on your shipment.

10. Changes to this policy

We may update this policy when our services or the law change. The date at the top shows the current version.